Hopping on long international flights almost always requires a pre-flight and onboard cocktail (or two). Luckily for us, many airlines provide free in-flight booze. Not all, however, offer complimentary cocktails to coach passengers; but Delta is changing that. Starting in November, the airline will begin offering free, “Welcome Aboard” cocktails on its international flights for those in coach, among other notable Main Cabin service upgrades.
Are you in a dream? No, you’re in Main Cabin.
— Delta (@Delta) July 2, 2019
Delta announced recently that the Main Cabin experience will include the aforementioned free cocktails (Bellinis made with sparkling wine and infused with peach puree), as well as hot towel service, mix-and-match options from its “bistro-style” menu for premium appetizers (think harissa shrimp) and larger entrées.
Flight attendants will serve the meals on custom-designed dinnerware along with upgraded, Alessi-designed cutlery, all neatly placed atop a placemat. Dessert will then be served separately and paired with passengers’ choice of coffee, tea, water or — the best part — complimentary wine. During the descent, the Delta flight crew will then treat passengers to complimentary chocolates.
“This is about investing in every single customer who chooses Delta, no matter where they sit on the plane,” says Allison Ausband, Delta’s senior vice president of in-flight service, in a press release. “The thoughtful touches we’re investing in throughout the new Main Cabin experience were designed by flight attendants with one goal in mind — delivering an exceptional experience that our customers will rave about and one that our team, the best in the business, is proud to deliver.”
Delta’s new international Main Cabin service is part of the airline’s multi-billion dollar investment in the overall customer experience, the press release states. Delta began testing the experience more than one year ago, and since, the airline has carefully reviewed passengers’ feedback and satisfaction scores to perfect the highly anticipated experience. In addition to the upgraded food and drink service, Delta teased they’ll also debut new earbuds and headsets soon.
“With this service, at the end of the flight I know I’ve made a difference in the customer’s journey,” says Michael Miller, a New York-based flight attendant and member of the design team behind the new experience, in a prepared statement. “I know I’ve had the opportunity to not only offer an exceptional onboard experience, but also to engage with customers and create special moments for them.”
That’s it; we need to book a Delta international flight like yesterday.