You’ve been waiting all morning for a coffee break so you can sink your teeth into that delicious KitKat that’s been staring at you from the vending machine — but what happens when you don’t get what you bargained for?
How would you feel if the wafer was missing from your KitKat? Would you eat the chocolate graciously (there’s a whole lot more in there when the wafer is left out, after all), or would you threaten to take Nestlé to court for failing to include one of the essential ingredients?
While you think about your answer here is Saima Ahmad’s: she has accused the chocolate manufacturer of failing in their “duty of care” to consumers after she purchased a £2 multipack from a supermarket last month only to find that none of the chocolates had the wafer inside them, The Mirror reports.
Ahmad, a second year law student at King’s College London, is now demanding a lifetime supply of chocolate from the company or else she’ll sue on the grounds that she feels they misled her.
According to the Daily Mail, Ahmad wrote in her letter to the company, “The truth of the matter is; manufacturers owe a duty of care to consumers (sic).
“The specific duty you owe in consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective (sic).
“As a result I feel as though I have been misled to part with my money and purchase a product that is clearly different from what has been marketed by Nestlé.
“The loss I have suffered is of monetary and emotional significance.
“I would like a full refund of the defective pack of KitKat I purchased. I have also lost my faith in Nestlé.
“Clearly, if I wanted to purchase a confectionery item that is purely chocolate, I would have purchased a bar of Galaxy.
“I would therefore like to request a life-long supply of KitKat so that I can act as a means of quality control — it appears you need me more than I need you.”
“They go about advertising the unique concept of KitKat, but I’m so disappointed by what I have purchased,” Ahmad told The Mirror. “I’m hoping they will apologise to me and in future focus more on quality of their product. No one else in that industry has that unique concept about mixing the wafer with the chocolate and that’s why I’m a fan.”
Ahmad didn’t get what she had paid for and, unless she is compensated, she is not going to let this case go away. She’s reportedly even dredged up a case from the 1930s to help back her up.
“I wouldn’t rule out taking this further if Nestlé do not apologise or compensate me adequately,” she explained. “As I mentioned in my letter of complaint, an unlimited supply of KitKat would do.”
And according to Ahmad she’s not the only one who has encountered this problem as consumers have reportedly detailed other complaints in online forums — we found a similar story reported on Reddit from three years ago.
At this time Nestlé does not appear to have commented on the situation.