Fastest Shipping Times For Holiday Gifts
If you're shopping online for holiday gifts, some retailers are much better than others with meeting delivery times. A new study reveals which online stores are more likely to get your holiday gifts to you in time for Christmas.
According to STELLAService, an independent company that rates the customer service quality of online retailers, Zappos.com has the fastest standard delivery times this holiday season; the company is shipping gifts in an average of two days. At the other end of the spectrum, ToysRUs.com and HSN.com have the slowest standard delivery times — an average of 5.5 days.
For this research, STELLAService ordered six products via standard shipping (or similar method) during November and December 2011. Two items from each retailer were shipped to the West Coast, Midwest and East Coast.
The eight fastest retailers had an average shipping time of three days or less:
On the flip side, three retailers had average shipping times of more than 5 days: ToysRUs.com (5.5 days) HSN.com (5.5 days) and Kohls.com (5 days). Where you live matters, too: New Yorkers fare better than Californians. The West Coast experienced the slowest delivery times, with an average of 3.7 days, while the East Coast had the fastest deliveries at 3.4 days.
While some companies missed expected delivery windows, six retailers actually beat estimated delivery times:
Average standard delivery time for top 25 retailers
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