Always read from the bottom and delete anything that may compromise someone else. You've got to protect each other.
Most people forget that a trail of information is included and, more times than not, not meant for you to see. We've actually been forwarded correspondence from clients sharing interdepartmental haggling about our fee. We're quite sure we weren't meant to see that.
Ever. It's just a pain in the ass, and if you become known for them, people stop reading anything you send.
Most people are getting 50-plus e-mails a day and need to prioritize them. If you need immediate action, pick up the phone.
Because of auto-fill it's all too easy to send things to the wrong person. Your client doesn't need to know that you're fighting with your husband.
The electronic trail is the greatest thing about it. Create folders and file them for future use.
It's just irritating, especially if you're like us and have no idea what people are talking about.
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