You did everything you could think of to appease a disgruntled customer, client or patron, but this person just won't let up. In fact, his pursuit of compensation has gone from talk of a refund to harassment. One might advise getting a lawyer, but it's unnecessary. You're dealing with someone who feeds on negative attention. Make your best offer and tell him to take it or leave it. Refuse to pick up the phone or have any further conversation with him, and he'll accept your offer on Nov. 27. Then you'll be able to go back to your peaceful existence.
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