The actress went on a heated Twitter rant after the plane she was on was in a minor accident prior to takeoff, causing all passengers to be evacuated from the plane.
Bella Thorne was traveling with fellow stars Bella Hadid and Gregg Sulkin, departing out of JFK, with their Virgin Airline plane clipped its wing on a fence.
The airline released a statement explaining, "The VS26 departing from JFK to London Heathrow today returned to the gate after a miscalculation by the tug caused minor damage to one of its wing tips. All customers have disembarked the aircraft and our teams are working hard to get our customers on their way as soon as possible. Safety is our number-one priority and we would like to apologize for the delay and any inconvenience caused."
But Thorne didn't think that justified the 14-hour delay in their flight.
so virgin gets into an accident and leaves us stranded at the airport for 14 hours with no where to rest and no other options for flight.— bella thorne (@bellathorne) September 19, 2015
@bellalovelycute it is literally the worst customer service in the history of service. if u get into an accident, u should put ur customers— bella thorne (@bellathorne) September 19, 2015
@VirginAtlantic i understand accidents happen but what i don't understand is why you would not just transfer me on to another flight? why— bella thorne (@bellathorne) September 19, 2015
To which Virgin had a prompt and professional response.
@bellathorne You should have been offered an alternate flight or a refund Bella. Can you DM us your booking reference to look into for you^G— Virgin Atlantic (@VirginAtlantic) September 19, 2015
.@VirginAtlantic has apologized for the inconvenience today, they will look into what happened and try to avoid this situation in the future— bella thorne (@bellathorne) September 20, 2015
Luckily, the young stars seemed to find some much-needed relaxation.
And they ended up transferring to a Delta flight and reaching London safely, if not a little tired.
Thank you @Delta for a great flight hello London— bella thorne (@bellathorne) September 20, 2015
We're just happy everyone arrived safe and sound. And just in time for the Topshop fashion show.
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