What you say is only as important as what is heard and understood by the listener. Too often, our messages are obscured by the structure of the communication. Even worse is when we are unaware of the gap between what is intended and the message received.
Communication and language are a function of the environment you are in – your organization’s culture. In order to deliver your intended message with clarity and confidence, the structure and word choice should be consistent with that organizational culture. This article provides some suggestions on building awareness of how word choice influences how the message is received. We will also look at how word choice influences perceptions, that is, whether the speaker is seen as credible and confident, or uncertain and evasive. By becoming aware of how language is used around you, you can begin to reduce the gap between your intent and the message received.
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