Brooklyn Beans Roastery
Our Keurig Platinum B70 has been one of my favorite all time coffee makers. We became single pod coffee machine users when Tassimo first came out years ago. Gevalia was our favorite coffee back then and we were thrilled to be able to make one fresh cup at a time. Neither hubby or I like the taste of coffee that has been sitting in a pot on the warm setting for any length of time.
So when our Tassimo kicked the bucket, we switched to the Keurig because there was such a huge variety of coffee’s to try. Sadly, there aren’t any Gevalia k-cups available yet.
I have the rotating carousel that I keep full of a variety of coffee and teas. Ordering new coffee’s is part of the fun of having a Keurig. Brooklyn Beans Roastery came onto the k-cup market not too long ago and when it was time to place an order I decided I wanted to try them.
Brooklyn Beans has cute names for their coffee like Boardwalk Blend, Fuhgeddaboutit and Brooklyn Bridge blend. I ordered one box of 36 count coffee in each of these 3 flavors.
Michael and I use our machine daily, and we rarely have trouble with brewing. However, every single time we tried to make a cup of Brooklyn Beans, we either got nothing, or a quarter inch of liquid and grinds. After going through a few BBR k-cups unsuccessfully, hubby decided it was time to descale our machine. So I did. And still nothing.
If you are a Keurig user, you know that these pods are not cheap. It can cost between 40 cents to over 1.00 for a cup of coffee. The Brooklyn Beans cups were the newest to Amazon at at a fairly good price. But because they didn’t work, it was like tossing money into the trash.
I turned to Amazon’s return policy and sadly, coffee is not returnable. So I left a one star review on one of their product pages on Amazon. Then the first email came from Brooklyn Beans, asking what make brewer I have, and asking me to try a different brand to see if they clogged the machine.
By the time I wrote the review, we had tossed at least 5 k-cups of each of the flavors in the trash. I had daily tried other brands of coffee cups, because I need that first (and second) cup of java in the morning. Every other brand that I have did indeed work and I reported that to BBR.
I boxed up all the Brooklyn Beans coffee k-cups in hopes they would take them back and issue me a credit.
I didn’t hear anything from then for a few days, and then I got this email:
We have had some customers contact us with this issue and we are having a hard time replicating these issues on our test machines.
We are very anxious to get our hands on a machine that is causing clogging issues so we can add it to our test machines and improve our cups.
We know this is a very big request but we were wondering if you would be willing to pack up your B70 and ship it to us.
We would of course send you a brand new B70, pay for any and all expenses incurred and send you an Amazon gift certificate as a way of saying thank you.
Well heck yes we will send our machine to them! However, I was reluctant to box up the Keurig and send it off because we don’t have a back-up coffee maker. So I wrote back and asked if they could ship the new brewer first so I could use the packing materials from the new Keurig to ship our B70 to them.
And I got this response:
We'll order the new brewer with a gift card today from amazon and it will be shipped directly to you. We will also send out a sampler pack of our coffee to you from our warehouse here.
Thank you so much for helping us out here and please let us know how much we owe you for the return shipping.
Amazing customer service Brooklyn Beans.
Thanks so much.
Brooklyn Beans Roastery did not ask me to do a review, but I thought it would be a nice gesture in light of the scathing 1 star rating I left them on Amazon. So here you go... a company willing to go the distance to make a customer happy. I highly recommend this coffee company.
And maybe hopefully I will be able to update this review when we finally get to taste a cup of BBR coffee!
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