Better Solutions!

6 years ago
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Gifted

OK, my Ccard was HACKED! The store website only suggested that I change my password. Shouldn't they have offered other suggestions to resolve this issue:

* Steps they'll take to investigate the problem.

* How going forth they will counteract such actions in the future, so that I can continue my consumer relationship with their business. (e.g. security question at end of each purchase)

* What I can do to protect my card from further use (e.g. cancel the card, file police report.)

No, the CSR merely said... we'll cancel these orders and you should change your password.

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