Why You Need HIPAA Compliant Answering Service

5 months ago
This article was written by a member of the SheKnows Community. It has not been edited, vetted or reviewed by our editorial staff, and any opinions expressed herein are the writer’s own.

Are you looking for a phone answering service to handle calls from your patients? It is imperative to ensure you hire an agency which is 100 percent HIPAA compliant. HIPPAA is Health Insurance Accountability and Portability Act. In the US, this offers certain rights for its citizens such as medical insurance and the right to personal medical records kept private and confidential. Below is why you need HIPAA compliant answering service.

Thus, HIPAA certification is a legal mandate for each agency which offers phone answering service to doctors. The certification ensures that their system meets the necessary standards when handling health issues online. Patient’s details have to be kept confidential at all times especially on the phone, in text messages and emails. Below are some ideas for your business to become more efficient.

Guaranteed privacy protection

You need a phone answering service designed to meet the standards of HIPAA. It is a guarantee to the protection of patients and doctor’s documents. You will love this since it does not involve any manual work. There is no third party allowed to access this confidential and sensitive information concerning the medical records of patients. This is a great feature only got from a professional phone answering service. You cannot get this from a conventional agency since they mainly operate manually.

Regardless of how well-trained call center executives are on the terms and conditions of HIPAA, in the end, they are still human. So, they are bound to make mistakes. Wondering what would happen if errors occur? Such an act will gravely damage the reputation of your agency and your health center. The best idea is always to get answering services for doctors from HIPAA certified company. It will guarantee that vital information from your patients does not leak. The recorded data has to be 100 percent safe.

No exposure of data to third parties

Hiring professional phone answering agency means there will be no third party accessing your recorded information. It will be only you and a selected few whom you have specified to get access to this information. You do not to hesitate using a phone answering service. Here are no worries concerning data loss or leakage which might get you into trouble.

There are no risks when using a phone answering service that if you were to use other conventional means. As long as it has HIPAA certification, there is no cause for alarm. There are high chances of getting standard errors when using conventional means. It might make things a little problematic for you. You need to understand that only that only HIPAA compliant firms will survive the stiff competition.

For a successful medical healthcare service, there is great need to look for a phone answering agency complaint with HIPAA requirements. Their usefulness of doctor answering service will do great wonders for your business. It will help your business save face and improve business functions. 

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