Articles by Gailen David:

Gailen David is on a mission of promoting a higher level of service in the world of travel. As the "Ambassador of Civilized Trave,l" Gailen motivates and inspires as he trains front-line travel personnel in the art of creating exceptional customer experiences. Gailen's background includes over 20 years as a purser, trainer, and curriculum developer for a major US airline. Visit www.skysteward.com for more information.